Privacy policy
Last updated October 2026
1. What we collect
Account information (name, email, timezone), profile details you provide during onboarding, coaching conversations and the memories you choose to keep, goals, assessment responses, booking and payment records (payment card details are held by Stripe, not Coachare), and usage data needed to run the service.
2. How we use it
To provide coaching features, personalize your AI coach, match you with coaches, process bookings and payments, send the notifications you have enabled, keep the platform secure, and improve the product using aggregate, de-identified data.
3. AI processing
Your messages are sent to our AI model providers to generate responses. Provider API keys are never exposed to your browser. We meter usage per account. We do not use your private coaching content to train models.
4. Who can see what
Your AI conversations, memories, and private notes are visible only to you. Human coaches see only what you explicitly share. Organizations that sponsor your account see only aggregated, anonymized reporting with minimum cohort sizes. Platform administrators cannot read private coaching content without a logged, justified, scoped access request.
5. Recording and transcription
Session recording and transcription are off by default and only start if every participant explicitly consents inside the session. Booking a session is never treated as consent to record.
6. Your controls
View, correct, and delete AI memories; disable persistent memory; delete conversations; revoke consents; export your data; and delete your account from Settings. Sensitive disclosures are not stored long-term without your explicit consent.
7. Retention
We keep data while your account is active and for a limited period afterwards to meet legal and financial obligations, after which it is deleted or de-identified. Financial records are retained as required by law.
8. Security
Encryption in transit and at rest, server-side authorization for every privileged operation, audit logs for administrative actions, and signature verification for all payment webhooks.
9. Regional rights
Depending on where you live (for example the EU/UK under GDPR or California under CCPA), you may have rights to access, correct, delete, or port your data and to object to certain processing. Use the tools in Settings or contact support@coachare.com. This policy does not claim certification under any regulation; compliance is validated as part of our launch process.
10. Contact
Privacy questions: support@coachare.com.